The American Cartel 14-Day Return Policy
We stand by the quality of our products and are committed to your satisfaction. If you’re not fully satisfied with your purchase, you may return it within 14 days of delivery for an exchange or refund, subject to the conditions below:
Eligibility for Returns
1. Timeframe: All returns must be initiated within 14 days of receiving your order.
2. Condition: Items must be unworn, unwashed, and in their original condition with all tags and packaging intact.
3. Non-Returnable Items:
Custom or personalized items.
Clearance or final sale items.
Gift cards.
Return Process
1. Initiate a Return: Contact our customer service team at [insert email/phone] to begin the return process.
2. Approval & Instructions: Once your return is approved, you'll receive instructions on how and where to send the item(s).
3. Shipping Costs:
The customer is responsible for return shipping costs unless the item is defective or incorrect.
We recommend using a trackable shipping method to ensure your item arrives safely.
Refunds
1. Processing Time: Once we receive your returned item and inspect its condition, refunds will be processed within 5-7 business days.
2. Refund Method: Refunds will be issued to the original payment method.
3. Restocking Fee: [Optional: Specify if there's a restocking fee, e.g., A 10% restocking fee may apply for non-defective returns.
Exchanges
If you wish to exchange an item, please follow the same return process and indicate your desired replacement. Exchanges are subject to item availability.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately with photos and details. We'll resolve the issue promptly at no additional cost.
